Frequent Diner Club TERMS & CONDITIONS

Last Modified: June 4, 2025

Frequent Diner Club Terms and Conditions

By participating in the Lettuce Frequent Diner Club Program you agree to be bound by these terms and conditions (“FDP Terms”), including the arbitration agreement and separate class action waiver included below in the section titled DISPUTE RESOLUTION.

These FDP Terms will be construed and enforced in accordance with the Federal Arbitration Act, and to the extent state law applies, the laws of the State of Illinois. We may change these FDP Terms at any time, and all such changes are effective immediately upon notice, which we may give by sending notice using the contact information we have on file for you, posting revised terms on our website, or by any other reasonable means designed to provide notice under the circumstances. Your continued enrollment in the Frequent Diner Club Program constitutes your continuing agreement to be bound by these FDP Terms, as they are amended from time to time.

IF YOU DO NOT AGREE TO THESE FDP TERMS, DO NOT PARTICIPATE IN THE LETTUCE FREQUENT DINER CLUB PROGRAM.

I. GENERAL TERMS

The Lettuce Entertain You Enterprises, Inc. (“LEYE”) Frequent Diner Club Program is for individual customers only. Applicants, participants, and users must be 18 years of age or older. Employees of LEYE and its affiliated companies and their families are not eligible for membership. Commercial and shared accounts are prohibited. Frequent Diner Club accounts may only have one registered user per account. Points may not be credited to business entities.

You represent and agree that all information that you provide to us in connection with your membership is true, accurate, and complete to the best of your knowledge and belief.

LEYE reserves the right to add or withdraw participating restaurants, to make changes in the rules or rewards, or terminate the program at any time without advance notice. LEYE reserves the right to audit, suspend, or cancel your account due to failure to comply with these FDP Terms, inactivity, suspicion of fraud or any activity LEYE deems inappropriate in its sole discretion, or for any other reason in LEYE’s sole discretion. Upon termination of the program or cancellation of an account for any reason, all Frequent Diner Club Points and all Frequent Diner Club Rewards shall automatically be forfeited.

Points are earned for each dollar spent (subject to exclusions in these FDP Terms) at all participating Lettuce Entertain You® restaurants for gift certificates, merchandise, delivery and pick up orders placed only through Lettuce.com, the LettuceEats app, and official Lettuce Entertain You restaurant websites. Points may not be earned at airport locations, Big Bowl Chinese Express, Do-Rite Donuts, The Ivy Room, Studio Paris, Tree Studios, Joe’s Live in Rosemont IL, Maggiano’s Little Italy locations, Windy City Smokeout, and Wow Bao locations outside of Chicago IL. Points are not earned on tax, gratuity, service charges, reservation fees, surcharges, event/staffing fees, delivery fees, corkage, cover charges, valet/parking, or other fees. Online pick up and delivery orders for Wow Bao are not eligible to earn Frequent Diner Club points. Points are not awarded when a third-party service is used for pick up, delivery, or shipping.

Points earned at Maggiano’s locations prior to April 16, 2023 will remain in member accounts for future redemption at participating Lettuce Entertain You restaurants only.

Points are not awarded on any amount paid with Reward Dollars or Birthday Dollars.

For every one hundred fifty points earned, members receive ten Reward Dollars (subject to exclusions in these FDP Terms). Frequent Diner Club Reward Dollars cannot be redeemed after 3:00 PM local time on Saturdays at any Lettuce Entertain You restaurant and after 3:00 PM local time on Fridays at Eiffel Tower. Reward Dollars cannot be redeemed at airport locations, Do-Rite Donuts, The Ivy Room, Studio Paris, Tree Studios, Joe’s Live in Rosemont IL, Maggiano’s Little Italy locations , or the Windy City Smokeout, and may only be redeemed at the following Wow Bao locations – 2806 N. Clark St Chicago, 1 W. Wacker Drive Chicago, and Water Tower Place Chicago. Reward Dollars may not be redeemed on New Year’s Eve, Valentine’s Day, Mother’s Day, Thanksgiving or Christmas Day. Frequent Diner Club Reward Dollars are not valid in conjunction with any other offers, discounts, or promotional certificates. Frequent Diner Club Reward Dollars are not valid for payment toward private parties, merchandise, or catering. Delivery and pick up orders over $250 may be classified as catering at the sole discretion of Lettuce Entertain You.

Reward Dollars are only valid toward food and beverage and may not be used toward surcharge, fees, or gratuity.

Frequent Diner Club Reward Dollars may be redeemed for online pick up and delivery orders placed through our restaurant websites, Lettuce.com, or the LettuceEats® app. Frequent Diner Club Reward Dollars may not be redeemed for online pick up and delivery orders at Maggiano’s Little Italy or Wow Bao locations.

Frequent Diner Club Points and Reward Dollars are non-transferable. You are responsible for maintaining the confidentiality of any information about your membership. You accept responsibility for all use of your points and Reward Dollars. If you have reason to believe that someone else is using your points and Reward Dollars, you should contact us immediately. LEYE and any Lettuce Entity will not be liable for any unauthorized use of your points and Reward Dollars.

To earn Frequent Diner Club points on contracted parties or private events, the paying host/member’s name and member number must appear on the contract and enrollment in the Frequent Diner Club and must be completed before the event date. In the case of a business event, either the planner or the paying host may receive points. For social events, only the paying host is eligible to receive points. Points for contracted events are earned on food and beverage spend only. Contracted events are not eligible for Silver or Gold bonus points, or for promotional points. Frequent Diner Club members may earn a maximum of 50,000 points on any single event.

Frequent Diner Club Points are not awarded on parties and events, booking deposits, or pre-paid dining reservations or packages at the time of booking. All eligible points for an event (including the deposit amount applied) are issued at the time of payment after the conclusion of the event. Should a deposit be forfeited, no points will be awarded.

Frequent Diner Club Points are earned when Lettuce Entertain You Gift Cards are purchased, but not when they are redeemed. Only the person buying the Gift Card is eligible for Frequent Diner Club Points. Frequent Diner Club Points are not earned for any amount paid with a Lettuce Entertain You Gift Card, Lettuce Entertain You dining certificate, or Maggiano’s Little Italy Gift Card or promotional certificates.

Reward Dollars cannot be used to purchase gift cards, Holiday Bonus certificates, or dining certificates, and are not redeemable for cash or refunds of any kind.

Gold tier Frequent Diner Club members must spend a minimum of $2,500.00 in qualifying purchases in a calendar year to maintain Gold tier status. Silver Frequent Diner Club members must spend a minimum of $1,000.00 in qualifying purchases in a calendar year to maintain Silver tier status.

In order to maintain an active Frequent Diner Club account, members must complete one qualifying Frequent Diner Club Point accrual purchase during each calendar year. All points on active accounts will roll over to the following year.

During the Holiday Bonus Gift Card promotion (in November and December), members have the option to receive either a $25 Holiday Bonus Certificate or Frequent Diner Club Points for their purchase, but not both. For the purpose of annual tier status, if a Holiday Bonus Certificate is chosen, the gift card purchase will be excluded from the annual Frequent Diner Club spend.

Federal and State tax liabilities are the responsibility of the member. Participating sponsors or other third parties may impose their own rules.

II. DISPUTE RESOLUTION

We aim to avoid legal disputes and hope to resolve any issues amicably, fairly, and as quickly as possible. To facilitate the effective resolution of any disputes, you and we agree to the following provisions.

2.1 These Terms will be construed and enforced in accordance with the Federal Arbitration Act, and to the extent state law applies, the laws of the State of Illinois (without regard to Illinois choice of law principles). The selection of the well-developed law of Illinois to govern these Terms is designed to ensure uniformity and advance efficiency, among other things.

2.2 ARBITRATION AGREEMENT

Please read these paragraphs carefully and completely. They affect your rights and will have a substantial impact on how a Lettuce Dispute is resolved.

a) You agree that any and all claims, controversies or disputes of any kind (whether in contract, tort, or otherwise) you may have against Lettuce Entertain You Enterprises, Inc. (“LEYE”), any related entity or affiliate, or any of their respective officers, directors, employees or agents (each such individual or entity, and LEYE, or a Lettuce Entity, which we define as a “Lettuce Dispute”, will be resolved exclusively by final and binding arbitration, rather than in court, in accordance with these provisions.

Without limiting the scope of a Lettuce Dispute, examples of Lettuce Disputes include any and all claims, controversies, or disputes arising out of or relating in any way to:

these Terms, the Service, or you or your Company’s use of the Service;
these FDP Terms, Lettuce Frequent Diner Club Points, the Lettuce Frequent Diner Club Program;
your relationship with LEYE or a Lettuce Entity;
any dispute regarding these Terms;
any dispute regarding the enforceability, validity, legality, scope, waiver, or applicability of this agreement to arbitrate, including arbitrability; and
any disagreements over the satisfaction of the Notice Requirement described below as a prerequisite to arbitrating.

b) This Arbitration Agreement is intended to be interpreted as broadly as possible, consistent with governing law, and to survive after your participation in the Lettuce Frequent Diner Club Program ends.

Notwithstanding the intended breadth of this agreement, the following are exempt from the arbitration requirement:

complaints you wish to make to a government agency;
small claims court actions (as further noted below);
claims related to the enforceability of the requirement that arbitrations must be conducted on an individual basis only (as further noted below); and
actions to compel arbitration, or to uphold, confirm, or enforce any prior arbitration decision or award.

Further, you and we may seek an injunction in court on an individual (non-class) basis to preserve the status quo between us for the entire period until we resolve the Lettuce Dispute in arbitration.

c) Notice Requirement. To try to resolve a Lettuce Dispute quickly and efficiently, before you can institute arbitration or file a lawsuit against LEYE or a Lettuce Entity relating to a Lettuce Dispute, you agree to the following procedures. These procedures are designed to help reach a fair, fact-based resolution. They are not optional.

You must send a written notice to LEYE (a “Notice”) describing the Lettuce Dispute. The Notice should include your name, address, and other contact information; a description of the Lettuce Dispute (including any relevant account names); and what resolution is being sought.
The Notice must be sent to the following address (the “Notice Address”): Lettuce Legal Disputes, 5419 N. Sheridan Road, Suite 116, Chicago, Illinois 60640.
Complying with the Notice Requirement is mandatory. You agree that you will not take any legal action, including filing a lawsuit or instituting arbitration, until 60 business days after you send a Notice, except that, notwithstanding this provision and the provisions below, you may seek relief in small claims court for disputes or claims within the scope of its jurisdiction. If you do not file a compliant Notice, a court may enjoin the filing of an arbitration demand and may order a party that has filed an arbitration demand without having provided a compliant Notice to reimburse the other party for any arbitration fees and costs already incurred.
LEYE and any applicable Lettuce Entity agrees to toll the limitations period, if any, from the date the Notice is sent until the date the Lettuce Dispute described in the Notice is resolved.

d) Individual Arbitration. In the unfortunate event that the Lettuce Dispute described in the Notice is not resolved to your satisfaction within 60 business days, the following paragraphs describe how the Lettuce Dispute will be resolved pursuant to this Arbitration Agreement, which shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16.

The Lettuce Dispute will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (the “AAA”) and conducted before a sole arbitrator in accordance with the AAA Consumer Arbitration Rules in force at the time you send the Notice, as modified by the agreement to arbitrate described in these Terms. The current AAA rules are available at www.adr.org or by calling 1-800-778-7879.

By “binding,” we mean that both you and we will have to live with the arbitrator’s decision, except to the limited extent appeals to a court are permitted under the FAA. As limited by the FAA, these Terms, and the rules applicable to the arbitration, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms, but (as provided above) only to the extent necessary to provide relief to a party in arbitration warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction.
If you or we believe that AAA is unable to conduct the arbitration in a timely and effective manner, you or we may request that your Lettuce Dispute be filed with another national arbitration company and governed by another national arbitration company’s rules. Each party will consider the request in good faith and determine whether to proceed with arbitration through AAA or instead to arbitrate using a different company.
Unless you and we agree otherwise, the arbitrator will decide the dispute by providing a written statement stating the decision of each claim and the basis for the award, including the arbitrator’s essential factual and legal findings and conclusions. The arbitrator’s decision shall be controlled by these Terms (including this Arbitration Agreement) and any of the other agreements referenced herein that the parties may have entered into.
The arbitrator shall apply Illinois law (without regard to Illinois choice of law rules or principles), consistent with the FAA and applicable statutes of limitations, and shall honor claims of privilege recognized at law. The arbitrator’s application of the well-developed law of Illinois is designed to ensure uniformity and advance efficiency, among other things.
For Lettuce Disputes involving less than $10,000, the arbitrator will decide the matter solely on the basis of written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary.

If an in-person hearing is required, the arbitration shall be held in Chicago, Illinois, but may proceed telephonically, by video, or in another location if Chicago is not reasonably accessible, if both parties agree, or if the arbitrator determines that this would pose a hardship for you.

There shall be no authority for any claims to be arbitrated on a class or representative basis, even if the arbitration provider has rules permitting class or mass or collective arbitrations. Arbitration under these Terms can decide only individual claims by you and/or the applicable Lettuce Entity or Lettuce Entities; the arbitrator may not consolidate, join, or adjudicate the claims of other persons or parties who may be similarly situated against LEYE or an applicable Lettuce Entity. To the fullest extent allowed by applicable law, the arbitrator may only award legal or equitable remedies that are individual to you or us to satisfy one of our individual claims (that the arbitrator determines are supported by credible relevant evidence).

Notwithstanding any other provision of this Arbitration Agreement and these Terms, any dispute over the enforceability of this subparagraph (6) shall be resolved by a federal Court in the Northern District of Illinois and not by an arbitrator.
An arbitration award, and any judgment confirming it, apply only to that specific case; it cannot be used or offered as precedent in any other case except to enforce the award itself.
Payment of all filing, administration and arbitrator fees will be governed by AAA’s rules. If you demonstrate to the applicable LEYE Entity’s satisfaction in its reasonable discretion that you are unable (or not required under the applicable rules) to pay any fees and deposits that are required under the AAA rules, the applicable LEYE Entity agrees to forward them on your behalf, subject to being reimbursed in whole or in part, as permitted, based on an ultimate allocation by the arbitrator. In addition, if you are able to demonstrate to the applicable LEYE Entity’s satisfaction in its reasonable discretion that the costs of individual arbitration will be prohibitive as compared to the costs of individual litigation, the applicable LEYE Entity will pay as much of those costs (but not attorney or other representation fees) in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose, then you agree to reimburse LEYE for any fees if LEYE so wishes.
If 10 or more claimants submit Lettuce Disputes or seek to file arbitrations raising similar claims, arising from the same business decision, or arising from similar underlying facts, and are represented by the same or coordinated counsel, whether such cases are pursued simultaneously or not, each such claim is considered a “Coordinated Claim” and each such claimant is defined as a “Coordinated Claimant.”

To ensure fairness and efficiency, Coordinated Claims must be resolved in the staged proceeding process described below. You agree to this process even though it may delay the arbitration of your claim. A court shall have authority to enforce this bellwether process and may enjoin the filing of lawsuits or arbitration demands not made in compliance with it.

In the first stage, Coordinated Claimants’ counsel and the applicable Lettuce Entity will each select an equal number of Coordinated Claims (up to the lesser of one-half of the Coordinated Claims or 5 cases each (10 cases total)) to proceed in arbitration and resolved individually by different arbitrators.

In the meantime, no other Coordinated Claims, cases, or Lettuce Disputes involving the same or similar subject matter or claims may proceed in arbitration, and the AAA must not assess or demand payment of fees for the remaining Coordinated Claims or administer or accept them.

If the AAA nonetheless assesses or demands payments of fees for the remaining Coordinated Claims, any such Claimants agree to dismiss their arbitration demands without prejudice, with the statute of limitations being tolled from the date of the dismissal.

The arbitrators are encouraged to resolve the first-stage cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.
After the first stage is completed, the parties must engage in a single mediation of all remaining Coordinated Claims. The applicable Lettuce Entity will select the mediator and pay the mediation fee. If the parties agree, the Coordinated Claimants may select the mediator and pay half the cost of mediation.
If all remaining Coordinated Claims are not resolved after mediation, the parties will repeat the first-stage process of selecting and filing up to 10 Coordinated Claims to be resolved individually by different arbitrators, followed by mediation.
If any Coordinated Claims remain after the second stage, the process will be repeated until all Coordinated Claims are resolved, with four differences. First, a total of 30 cases may be filed in the third and later stages. Second, the cases will be randomly selected. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if different arbitrators are not available. Fourth, mediation is optional at the election of counsel for the Coordinated Claimants.
Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings, including whether to increase the number of cases filed in each stage. Either party may also negotiate with the AAA regarding the amount or timing of AAA fees.
Subject to a mutually agreeable confidentiality agreement, any confidential non-privileged information relevant to a Coordinated Claim—including a decision in a Coordinated Claim—shall be available to other Coordinated Claimants.
This Section concerning arbitration of Coordinated Claims, and each requirement of this Section, is intended to be severable from the rest of this Arbitration Agreement. If the provisions relating to the staging process are severed, then the claims may be filed in individual arbitration pursuant to this Arbitration Agreement except that the payment of AAA fees will be assessed as the arbitrations advance and arbitrators are appointed, rather than when arbitrations are initiated.

Changes
. Although we may revise these dispute resolution terms in our discretion, as described above, we do not have the right to alter this agreement or the arbitration rules specified herein with respect to any Lettuce Dispute once that Lettuce Dispute arises, if such change would make arbitration procedures materially less favorable to you.

Whether changed procedures are materially less favorable to the claimant is an issue to be decided by the arbitrator, and if multiple claimants are proceeding in Coordinated Claims, the applicability of revised terms to the Coordinated Claims will be decided by the arbitration provider as a procedural issue.
Severability
. With the exception of Section 2.2(d)(6) above, if any part of this Arbitration Agreement is deemed to be invalid, unenforceable, or illegal, or deemed to otherwise conflict with the rules of AAA, then the balance of this Arbitration Agreement shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal, or conflicting provision were not contained herein.

If, however, Section 2.2(d)(6) is found to be invalid, unenforceable, or illegal, then the entirety of this Arbitration Agreement shall be null and void, and neither you nor the affected Lettuce Entity shall be entitled to arbitrate their dispute.
Opt-Out. If you do not wish to be subject to this Arbitration Agreement, you may opt out of the Arbitration Agreement. To do so, within 30 days of the date that this Arbitration Agreement is accepted by you, you must send a written notice to the Notice Address described above stating that you wish to opt out of this Arbitration Agreement, as well as your name, address, and email.

TO BE EFFECTIVE, THIS WRITTEN NOTICE MUST BE POSTMARKED OR DEPOSITED WITHIN 30 DAYS OF THE DATE ON WHICH YOU FIRST ACCEPTED THESE TERMS UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW. You are responsible for ensuring that we receive your opt-out notice, so you may wish to send it by a means that provides for a delivery receipt.
If you opt out of these provisions, we will not be bound by them with respect to disputes with you. If you do not opt out of this Arbitration Agreement within the 30-day period, you and LEYE and the applicable Lettuce Entity shall be bound by the terms of this Arbitration Agreement.

2.3 Class Action Waiver

Separate and apart from the Arbitration Agreement set forth above and to the maximum extent permitted by law, you hereby independently waive any right to bring or participate in any class action, class arbitration, private attorney general action, or other representative action, however denominated, in any way related to any Lettuce Dispute.

YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST LEYE OR ANY LETTUCE ENTITY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.

2.4 Jury Trial Waiver

YOU HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL IN ANY ACTIONS, SUITS, OR PROCEEDINGS ARISING OUT OF OR RELATING TO THESE TERMS.

2.5 Limitations Period

BY PARTICIPATING IN THE LETTUCE FREQUENT DINER CLUB PROGRAM, YOU WAIVE ANY AND ALL RIGHTS TO BRING ANY ARBITRATION, CLAIM OR ACTION AGAINST LEYE OR ANY LETTUCE ENTITY IN ANY FORUM MORE THAN ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE ACT, EVENT, CONDITION, OCCURRENCE, OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED, UNLESS LEYE OR THE APPLICABLE LETTUCE ENTITY AGREES OTHERWISE, OR UNLESS A LONGER PERIOD IS REQUIRED BY LAW.

2.6 Small Claims Court

You and we agree that disputes that qualify for small-claims court may be brought as individual actions only in such small-claims courts. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AND WE AGREE TO WAIVE THE RIGHT TO A JURY TRIAL IN SMALL CLAIMS COURT. Any Lettuce Dispute brought in small claims court must remain in such court and may not be removed or appealed to a court of general jurisdiction and may advance only on an individual (non-class, non-representative basis).