General Frequent Diner FAQ
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You receive one Frequent Diner Club Point for every dollar you spend on your Food & Beverage when dining at any participating Lettuce Entertain You Restaurant. You will automatically receive $10 in Reward Dollars for every 150 points you earn.
There are three Status Levels that you can achieve as a member of the Frequent Diner Club
- Blue Members spend between $1-$999 in a calendar year, and earn 1 Point per Dollar spent
- Silver Members spend at least $1,000 in a calendar year, and earn 1.25 Points per Dollar spent
- Gold Members spend over $2,500 in a calendar year, and earn 1.5 Points per Dollar spent, and have other special privileges such as Priority Reservations at Lettuce Restaurants
Once you have reached Silver or Gold Status, you will keep that status through the current and following calendar years.
You can manage your account, make reservations, store Gift Cards, track points, and redeem Reward Dollars using the LettuceEats app. -
The key to earning points is the Check-In page on the LettuceEats app.
Tap “Check In” at the bottom of the app screen, then tap the name of the restaurant where you are dining. The app will then generate a four-digit check in code which you should write at the bottom of your restaurant check in the box that reads “LettuceEats Mobile Code”
OR
Present your Frequent Diner Club Rewards Card when paying the check, and ask your server to apply points to your account. -
Frequent Diner Club Points may be earned on orders placed directly through our restaurant websites, Lettuce.com, or our LettuceEats app.
Frequent Diner Club points are not earned on orders placed with Caviar, Delivery Wow, DoorDash, Grubhub, Uber Eats, Postmates, Dwell Social, or any other third-party service.
Online carryout and delivery orders from Maggiano’s Little Italy or Wow Bao are not eligible to earn Frequent Diner Club points. If you would like to earn points for your carryout order at a Maggiano’s Little Italy or Wow Bao location, you must call the restaurant directly to place your order. -
To use the Reward Dollars in your account, write the amount you wish to redeem in box labeled ‘Rewards to Redeem $’ (located just underneath the section that reads ‘LettuceEats Mobile Code’).
OR
When using your Rewards Card, just let your server know the amount in Rewards Dollars you wish to apply to your bill.
Frequent Diner Dining Rewards are not valid in conjunction with any other offers, discounts, and promotional certificates. Frequent Diner Rewards cannot be redeemed on Saturday nights after 3 pm at any Lettuce restaurant or participating locations. Friday nights are also excluded at the Eiffel Tower. Reward Dollars are not valid at Joe’s Live in Rosemont, IL, Studio Paris, Do-Rite Donuts, The Ivy Room, The Omakase Room, Maggiano’s outside of Illinois and Wisconsin, Wow Bao locations outside of Chicago, or any Big Bowl Express locations.
Rewards Dollars are also not valid on New Year’s Eve, Valentine’s Day, Mother’s Day, Thanksgiving and Christmas. Frequent Diner Rewards are also not valid in conjunction with any other offers, discounts and promotional certificates. Frequent Diner Rewards are not valid for payments toward private parties, merchandise, or catering (carryout or delivery orders over $250). -
Frequent Diner Club Points are issued when Gift Cards are purchased, but not when they are redeemed. Frequent Diner Club Points are not posted on the portion of your bill paid with Gift Cards. Only the person buying the Gift Card is eligible for Frequent Diner Club Points. Reward Dollars cannot be used to purchase Gift Cards.
During the Holiday Bonus Gift Card promotion (in November and December), members have the option to receive either the $25 Holiday Bonus Certificate OR Frequent Diner Club Points for their purchase, not both. Additionally, if the Holiday Bonus is chosen, the purchase will not contribute to your annual Frequent Diner Club spend. -
To earn Frequent Diner Club Points when hosting a party or Private Event, you must be a Frequent Diner Club Member prior to your event date. You will receive one point per dollar for your food and beverage total. Please note: Silver and Gold bonus points are not awarded for parties or Private Events.
The name of the person receiving Frequent Diner Club points must appear on the contract. In the case of a business event, either the planner or the host may receive points. For social events, only the host is eligible to receive points. -
Members with a paid visit/point accrual transaction in the 12 months prior to their birth date will receive a Birthday Reward posted to their account on the first day of the month of their birthday.
Blue and Silver members receive $15 Birthday Rewards and Gold members receive $20 Birthday Rewards. Birthday Rewards can be used toward your dining check on any day without restrictions.
Birthday Rewards added on or after January 1, 2020 are valid for 90 days from the first day of the month of your birthday. Birthday Rewards are not cumulative, and the previous year’s Birthday Reward must be used in order for the current year’s to post. -
If you have at least one paid visit/points accrual added to your account during the calendar year, the pointson your account will roll over to the following year.
If you have not had a paid visit/points accrual added during a calendar year, and un-redeemed points remaining at the end of the year will be forfeited at year’s end (December 31)
Please note that earned Reward Dollars on your account never expire and will carry over from year to year. -
By participating in the Lettuce Frequent Diner Club Program, you agree to be bound by these terms and conditions, including, without limitation, the arbitration agreement and class action waiver included below.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE IN THE LETTUCE FREQUENT DINER CLUB PROGRAM.
The Frequent Diner Club Program is for individual customers only (commercial use is prohibited). Points may not be credited to business entities. Points are earned for each dollar spent (exclusions apply, see below) at all participating Lettuce Entertain You® restaurants for gift certificates, merchandise, delivery and pick up orders placed only through Lettuce.com, the LettuceEats app, and official Lettuce Entertain You restaurant websites. Points are not earned on tax, gratuity, service charges, surcharges, event/staffing fees, delivery fees, corkage, valet/parking, cover charges or other fees. For every one hundred fifty points earned, members receive ten Reward Dollars (exclusions apply, see below).
Frequent Diner Club Reward Dollars cannot be redeemed after 3:00 PM local time on Saturdays at any Lettuce Entertain You restaurant and after 3:00 PM local time on Fridays at Eiffel Tower. Reward Dollars cannot be redeemed at airport locations, Big Bowl Chinese Express, Do-Rite Donuts, The Ivy Room, Tree Studios, Joe’s Live in Rosemont, Studio Paris, Illinois, Maggiano’s Little Italy locations outside of Illinois and Wisconsin, and Wow Bao locations outside of Chicago, Illinois. Reward Dollars may not be redeemed on New Year’s Eve, Valentine’s Day, Mother’s Day, Thanksgiving and Christmas. Frequent Diner Club Rewards are not valid in conjunction with any other offers, discounts, and promotional certificates. Frequent Diner Club Rewards are not valid for payment toward private parties, merchandise, or catering. Delivery and carryout orders over $250 may be classified as catering at the sole discretion of Lettuce Entertain You.
Reward Dollars are only valid toward food and beverage and may not be used toward surcharge, fees, or gratuity.
Frequent Diner Club points are not awarded on any amount paid with Reward Dollars or Birthday Dollars.
Frequent Diner Club Points cannot be earned at the Windy City Smokeout, and Reward Dollars may not be redeemed at the Windy City Smokeout. Frequent Diner Club Points are not awarded when a third-party service is used for carryout or delivery. Frequent Diner Club points are non-transferable.
To qualify for Frequent Diner Club points on contracted private events, the individual paying for the event must be a Frequent Diner Club member before the event date. Frequent Diner Club Points for contracted private events are earned on food and beverage spend only. Contracted private events are not eligible for Silver or Gold bonus points. Frequent Diner Club Members may earn a maximum of 50,000 points on any single event.
Frequent Diner Club Points are earned when Lettuce Entertain You Gift Cards are purchased, but not when they are redeemed. Frequent Diner Club Points are not earned for any amount paid with a Gift Card. Only the person buying the Gift Card is eligible for Frequent Diner Club Points.
Reward Dollars cannot be used to purchase Gift Cards, and are not redeemable for cash or refunds of any kind.
During the Holiday Bonus Gift Card promotion (in November and December), members have the option to receive either a $25 Holiday Bonus Certificate OR Frequent Diner Club Points for their purchase, not both. Please note, for the purpose of annual tier status, if a Holiday Bonus Certificate is chosen, the Gift Card purchase will be excluded from the annual Frequent Diner Club spend.
In order to maintain a valid Frequent Diner Club account, members must complete one qualifying Frequent Diner Club Point accrual purchase during each calendar year. All points on valid accounts will roll over to the following year.
Gold tier Frequent Diner Club members must spend a minimum of $2500 in qualifying purchases in a calendar year to maintain gold tier status. Silver Frequent Diner Club members must spend a minimum of $1,000 in qualifying purchases in a calendar year to maintain silver tier status.
Lettuce Entertain You Enterprises, Inc. (LEYE) reserves the right to add or withdraw participating restaurants, to make changes in the rules or prizes, audit or cancel your account, or terminate the program at any time without advance notice. LEYE reserves the right to cancel or suspend accounts due to inactivity, suspicion of fraud or any inappropriate activity (in LEYE's sole discretion) on a member's account. Upon termination or cancellation of an account for any reason, all Frequent Diner Club Points and all Frequent Diner Club Rewards shall automatically be forfeited.
Federal and State tax liabilities are the responsibility of the cardholder. Participating sponsors may impose their own rules. Applicants and participants must be 18 years of age or older to become members. Employees of Lettuce Entertain You Enterprises, Inc., and its affiliated companies and their families are not eligible for membership.
DISPUTE RESOLUTION – ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
You agree that any claim, controversy or dispute (whether in contract, tort, or otherwise) you may have at law or in equity against Lettuce Entertain You Enterprises, Inc. (“Lettuce”), any related entity, or any of their respective officers, directors, employees or agents (all such individuals and entities collectively referred to herein as the “Lettuce Entities”) arising out of or relating in any way to Lettuce Frequent Diner Club Points, your participation in any Lettuce Frequent Diner Club Program, these Terms or the scope or applicability of this agreement to arbitrate (each, a “Lettuce FDP Dispute”) will be resolved in accordance with the provisions set forth in the following paragraph. Please read this paragraph carefully. It affects your rights and will have a substantial impact on how Lettuce FDP Disputes are resolved. You agree that whenever you have a Lettuce FDP Dispute, you will send a written notice to Lettuce (a “Demand”). You agree that the requirements of this paragraph will apply even to disputes that may have arisen before you accepted these Terms. You must send the Demand to the following address (the “Notice Address”): Lettuce Frequent Diner Club Legal Disputes, 5419 N. Sheridan Road, Suite 116, Chicago, Illinois 60640. You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until 10 business days after you send a Demand. If the disagreement stated in the Demand is not resolved to your satisfaction within such 10 business days, the Lettuce FDP Dispute (1) will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (the “Arbitrator”) and conducted before a sole arbitrator in accordance with the AAA Consumer-Related Disputes Supplementary Procedure effective September 15, 2005 (as may be amended) and as modified by the agreement to arbitrate in this paragraph; (2) this arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16; (3) the arbitration shall be held in Chicago, Illinois; (4) the arbitrator’s decision shall be controlled by these Terms and any of the other agreements referenced herein that the applicable user may have entered into; (5) the arbitrator shall apply Illinois law, without regard to its choice of law or conflict of law rules or principles that would result in applying the law of any other jurisdiction, consistent with the FAA and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (6) there shall be no authority for any claims to be arbitrated on a class or representative basis; arbitration can decide only your and/or the applicable Lettuce Entity’s individual claims; the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated; (7) the arbitrator shall not have the power to award punitive damages against you or any Lettuce Entity; (8) in the event that the administrative fees and deposits that must be paid to initiate arbitration against any Lettuce Entity exceed $125 USD, and you are unable (or not required under the rules of AAA) to pay any fees and deposits that exceed this amount, Lettuce agrees to pay them and/or forward them on your behalf, subject to ultimate allocation by the arbitrator. In addition, if you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Lettuce will pay as much of your filing and hearing fees (but not attorney or other representation fees) in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and (9) with the exception of subpart (6) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the rules of AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (6) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor the affected Lettuce Entity shall be entitled to arbitrate their dispute. If, for any reason, the American Arbitration Association is unable to conduct the arbitration, you may file your case with any national arbitration company.
LIMITATIONS ON LIABILITY
UNDER NO CIRCUMSTANCES SHALL THE LETTUCE ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE LETTUCE FREQUENT DINER CLUB PROGRAM, EVEN IF ANY OR ALL OF THE LETTUCE ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SUCH EXCLUSIONS MAY NOT APPLY TO YOU. IF A REGISTERED PARTICIPANT PROVES THAT LETTUCE HAS IMPROPERLY DENIED SUCH REGISTERED PARTICIPANT ANY REWARD, LIABILITY WILL BE LIMITED TO THE EQUIVALENT REWARD. BY PARTICIPATING IN THE LETTUCE FREQUENT DINER CLUB PROGRAM, A REGISTERED PARTICIPANT WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM MORE THAN ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. -
Frequent Diner Club Points cannot be earned at the Windy City Smokeout, and Reward Dollars may not be redeemed at the Windy City Smokeout.
